Overview:
A fast-growing Indian cosmetics brand was struggling with frequent downtime and slow warranty service on consumer-grade laptops. Caam IT helped them transition to business-grade devices on rental.
About the Client
- Industry: Beauty and cosmetics
- Type: Indian cosmetics brand
- Focus:
- High-quality, toxin-free makeup
- Versatile products tailored for Indian consumers
Note: Client name is kept confidential for competitive and contractual reasons. All details and results are from a real engagement.
Their Challenges
- The team was using newly purchased consumer-series laptops facing recurring performance and reliability issues.
- Every time a laptop failed, it took around 3–7 days to get a replacement or service.
- As the brand scaled, they needed more reliable, business-series laptops with quicker support.
Our Solution
- Started by renting 5 business-series laptops for their core team.
- Offered 24-hour delivery and replacement services for any issues ensuring minimal disruption and near-continuous uptime for their team.
- After a positive experience with the initial 5 devices, the client progressively replaced all their existing laptops with rented business-series laptops.
The Impact
- Business-series laptops significantly reduced technical issues compared to their earlier consumer models.
- 24-hour replacement ensured issues were resolved quickly instead of waiting 3–7 days.
- Client successfully moved from owning unreliable consumer laptops to a fully rented, managed business laptop fleet.
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