Overview:
A remote-first IT company needed a consistent laptop setup for team members spread across multiple cities. Caam IT provided standardized devices and pan-India support.
About the Client
- Industry: IT Services
- Type: Private company offering digital services like software and website development, Blockchain technology solutions
- Headquarters: No Central office, 15-member team spread across 8 cities
Note: Client name is kept confidential for competitive and contractual reasons. All details and results are from a real engagement.
Their Challenges
- Their IT person was overwhelmed trying to courier laptops to employees in different cities, handling breakages and returns.
- Needed devices shipped directly to employees with basic support
Our Solution
- Took over the end-to-end asset management, including doorstep delivery and pickup for exiting employees.
- Basic onboarding support and remote troubleshooting
- Option to upgrade or downgrade configurations when roles changed
The Impact
- Reduced IT ticket volume by 40% and eliminated shipping damages.
- 100% remote onboarding with no office needed
- Turnaround time: 2–4 days from offer letter to working laptop
- No need to manage courier, storage, or buy boxes / packaging
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